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Hi all,
Just wondering if anyone knows of a reputable place to get my Kitchen Aid mixer repaired (it's leaking oil--which I believe means that the bearing needs to be repacked and probably a few small parts are worn). The factory authorized places are all way out in the 'burbs, and with gas prices as they are, I'd rather find someplace closer, even if it's not "authorized". I would fix it myself if I had the time, but given the instructions I found on the web, it will take me the better part of a day, plus having to order parts if I find any worn, and trying to track down a small amount of food grade bearing grease.
Thanks!
Anna
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Hi,

Would you consider shipping it to the authorized repair? My mixer broke some years ago. I had it repaired at a small appliance repair shop in Dempster west of the Edens. I had the impression they changed a drive belt, but I have never felt the transition from slow to fast was as smooth as before. It has long been my intention to send it to an authorized repair shop for an overhaul.

If I were to ship it, then I would check if it could be sent to the factory hoping they might do the best repair.

Regards,
_______________________________________

Cathy2

"You'll be remembered long after you're dead if you make good gravy, mashed potatoes and biscuits." -- Nathalie Dupree
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Lulu-
Had exactly the same problem with our KA (vintage 1972) and got it fixed at

Authorized Appliance Service. 1644 Ogden Ave, Downers Grove, IL ...

Maybe too far west for you, but they did a good job, 2-3 years ago.
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Suburban gourmand
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Where is it leaking oil? A few years ago my (nearly new) KA mixer was leaking oil out of the area where the hook attaches. KA customer support said that this is normal if the mixer is not used a lot. She recommended using it more (or at least running the motor more). Now I use it all of the time, and it doesn't leak at all.
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Thanks all for your replies so far.

To respond:
I can ship it, but it's an extra $32 fee. In that case driving to the burbs is cheaper. Plus 4-6 weeks turnaround time.

The Downer's Grove place was one of their authorized places. I may well just bite the bullet and drive it out there, but I'd love to know a reputable small appliance repair place in the city for this and other big-ish kitchen gadgets. I think the Kitchen Aid would strap nicely to the rack on my bicycle....for some good pictures too. There's also an authorized repair in Elmhurst, which may be closer for me, although I think they're pretty equidistant.

I use the Kitchen Aid a ton (this one has 9 years of heavy use on it), and our machine growing up would occasionally have the same problem which is a relatively cheap fix (it's leaking grease out of the accessory attacher and all around the metal band around the motor--and it recently started squeaking, which means there's not much grease left--so I've left it idle--so sad, no meat grinding right at the peak of hamburger season). I read somewhere online when I was researching fixing it myself that some plastic part is designed to wear out over time, and can be continually replaced, thus preventing more serious damage to the motor from heavy use.
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Can anyone tell me the name and address of the Kitchenaid mixer repair facilityin Elmhurst? Thanks.
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HI,

I think you need to search for Hoffman Estates for the official KitchenAid repair location.

Regards,
_______________________________________

Cathy2

"You'll be remembered long after you're dead if you make good gravy, mashed potatoes and biscuits." -- Nathalie Dupree
Facebook, Twitter, Greater Midwest Foodways, Road Food 2012: Podcast
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It turns out I was pretty dissatisfied with the Elmhurst location. They took FOREVER and the machine is already leaking oil and squeaking again.
I can't find their name or address right now, sorry, but I got it by calling the Kitchen Aid 800 number.
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Ok, sounds like the Downers Grove location is a good one. I'll check that out. Thanks.
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#10
Posted December 30th 2010, 8:47am
I have two stand mixers in need of repair. One is completely dead and the other has various other problems.

This is an authorized repair facility in the area:

Abesco,Inc
2200 Stonington Ave Suite 200
Hoffman Estates, IL 60195
Phone: 847-884-9595
Fax: 847-884-9554

I haven't actually brought my mixers in yet. They are sitting on a table waiting for me to clear some time to drive to Hoffman Estates. But I talked to the service rep there already, who told me there is a flat diagnostic fee (perhaps $30?) plus the cost of repairs. She said most repairs are actually very cheap and they tell you the price before they do any work. She also said they have a "tune up" type of service where they recalibrate the speed adjustments, etc.
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Looks as though the Downer's Grove location has closed. They do not answer their phone, and the Google streetview shows a "For Lease" sign in the window. Anyone have other ideas?
I'd be willing to ship the thing.
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Man : I can't understand how a poet like you can eat that stuff.
T. S. Eliot: Ah, but you're not a poet.
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Josephine, did you try Abesco?
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Hi,

I gave away a newer KitchenAid whose timing belt (not sure what else to call it) needed replacing. My sister found a website that explained how to repair a KitchenAid mixer that is not spinning.

I know she ordered the part and was going to repair it herself before passing it onto a friend. I don't know yet the outcome.

Regards,
_______________________________________

Cathy2

"You'll be remembered long after you're dead if you make good gravy, mashed potatoes and biscuits." -- Nathalie Dupree
Facebook, Twitter, Greater Midwest Foodways, Road Food 2012: Podcast
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Darren72 wrote:Josephine, did you try Abesco?

I will try them. Thanks, Darren 72.

And, Cathy, thanks also for that website, but it's not the spinning that's the problem, it's the up-down adjustment of the blade that does not work. I was using it while not properly adjusted, and it made matters worse, so now I'm going to spring for a proper solution.
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Man : I can't understand how a poet like you can eat that stuff.
T. S. Eliot: Ah, but you're not a poet.
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