If you've driven up to park-in front of a Restaurant- any Restaurant- on a Thursday night (6:30-ish) and see the scissor-gate pulled shut/& locked w/a small-handwritten-note on the door-
after sighing-
"Oh-No"...most folks'd just shrug-
and drive on to "Plan B".
Instead- I
pulled a U-ey, and got out to see what was on said note......and
lordey-be, the Owner, unlocked the scissor-gate, mumbled something- and indicated- he was now open.
OK........so we enter- and I seat ourselves- and ask about specials-and then ask the young fellow at The Register (Square-device-actually)- if they are serving Nam Khao Tod.
He acts like I'm speaking Portuguese?
I then say "
Crispy Rice Salad."?
He asks the owner (Nomi) who says-
No.
No explanation.
Just No.
So- I pack up my BYOB's- and say we're going-
and "Novi"- the previously pleasant chap (who's also the owner) -
hides behind the curtain- and when I inquire,
if its because his Sister's not working tonight-
he very gruffly informs me- not only is his Sister-
out of town,
on Vacation- but- "I don't have the ingredients to make it".
Really?
Really?
It's on your printed menu.......and if you don't stock "Ginger"- or
keep the funky Nam in
your freezer- then, are you really a Restauranteur ?
Or- is it something you decided to do- and
are no longer into?
I ask- because - that's the "vibe" this Business Owner transmitted to two -
the only two- Customers in his place of Business.
We left.
Not sure- if I'll return.
Why?
Consistency- is KING in the Hospitality Industry.
One of the reasons LEYE- is so successful....and has been for over 30 years.
End-of-rant.