Christmas Eve, like Valentine's Day, may not be the best day to visit a restaurant. On the other hand, there was very little evidence that the place was especially busy.
In fact, we were pleasantly surprised to find it not at all busy when we arrived a bit before our 6 pm reservation. The chef is from Bologna and we were looking forward to "authentic" Northern Italian food having just been in Bologna and Florence a couple months ago. Of course, we were relegated to the first floor room, but there were only a handful of folks there so we thought that the quieter room would be conducive to a lovely evening. At its busiest the room was never full and there were about 6 or 8 people in the room when we left around 7:45 pm.
The service--the room was the responsibility of a single server--was not impressive in any way. Our server engaged in zero chat, staying long enough each visit to have his question(s) answered or to answer ours. No mention was ever made that special menus (vegetarian, tasting, etc.) even existed. There was an incredible, inexplicable delay before our apps were served and another astonishingly long delay before our entree plates were cleared, before the server returned, and before dessert was served.
Since BR noted the bread service, I'll observe that there was a basket on our table. It was filled to bursting with good crackers and two small slices of a fruit bread. Nothing else. The server mentioned that focaccia would be brought out when it was ready. About 40 minutes later, I asked about it and two one-inch-square pieces were brought out. Nothing else was ever offered. So much for the vaunted bread service.
The food? Good at best. The prices for the day's specials, on the other hand, were astonishing. The one special app for the day--scallops served on the shell--featured three dime-sized scallops with parmegiano reggiano for a mere $18. The Lovely Dining Companion chose the entree special, rombo al limone (turbot). The page listing the specials had no prices for no earthly reason we can discern. In any event, there was only one of each: one special app, one special primo, one special secondo, one special dolce. Although the server said the prices were available upon request (he couldn't be troubled to mention them for some reason), we didn't bother. Why not? Because (i) the prices on the "regular" menu were all expectable and reasonable and (ii) we figured that even if they were a little high for the evening, they couldn't be THAT outrageous. Our error. An essentially unseasoned piece of turbot doesn't usually command $72.
My carbonara was reasonably good but I had to keep digging past the far-too-frequent pieces of far-too-salty prosciutto. A generous portion is fine but here it overwhelmed the dish both in appearance and in taste. Although I liked the wine list, I'm used to having good whites served at other than room temperature. I'm also used to having someone (usually the server) ask if I might like another glass. And I'm not used to having an empty glass sit on the table through dessert.
The chef/owner was much in evidence when we arrived, and her husband spent some time at the table next to ours at that time. We never saw either again. Other than the obligatory "how's everything?" (this from the server who barely paused on his way to the next table, never breaking stride or waiting for an answer), no one cared.
I could go on and on but am just too depressed thinking about the evening. From beginning to end, what was supposed to be a festive and enjoyable night out turned into a slog more than anything else. These are just random thoughts and I am sorry that they are not particularly well-organized. But to be honest, given the experience of the evening and the lack of interest in us in terms of either service or quality of food, I have no interest in bothering with the pictures, zero interest in returning, and zero interest in recommending this place.
Gypsy Boy
"I am not a glutton--I am an explorer of food." (Erma Bombeck)